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SINGTEL ICCTM INTERNATIONAL ACCESS NUMBERS AND SINGAPOREDIRECT SERVICE (SDS)
Updated in November 2006
WHEN IN DIAL ACCESS NO. FOOTNOTE
Argentina 0800 555 6500 #1
Australia 1800 55 1165
1800 881 650
1800 24 87 65
Austria 0800 200 265 #2
Bahrain 8000 0065
10# #4
Bangladesh 1570 650 #5
Belgium 0800 1 0065 #23
Brazil 0800 890 6512 #23
Brunei 80 0065 #23, #26
Cambodia 1800 88 1065 #7
Canada 1800 665 6002
China (North-e.g. Beijing, Changchun, Shenyang, Tianjin) 10 8650 #8, #23
10800 650 0095 #8, #23
China (South-e.g. Shanghai, Guangzhou, Hangzhou, Xiamen) 10 82650 #8, #23
10800 265 0095 #8, #23
Cyprus 8009 0065 #2
Denmark 800 1 0065 #23, #26
Egypt 365 6065 #9
Fiji 004 890 6501 #5
Finland 0800 110650
France 0800 99 0065
0800 908 767
Germany 0800 080 0065 #23, #26
0800 180 2042 #23, #26
Greece 008 00 6511 #23
Guam 1 888 8650081 #3
Hawaii 1800 865 7464
Hong Kong 800 96 0065
Hungary 06 800 06511
India 000 6517 #2, #5, #25
000 6588 #14
Indonesia 001 801 65 #5, #23, #26
Iran #11
Ireland 1 800 55 00 65 #23
Israel 180 9494 650
180 920 6565
Italy 800 172650 #23
Japan 00539 651 #22
0034 811 651 #22
Luxembourg 800 20065 #23
Macau 0800 650
Malaysia 1800 800065 #2, #12
1800 18 0065 #13
(Kuala Lumpur) (03) 780 55 555 #10
Mauritius 01650
Mexico 01 800 123 0265
Monaco 800 9 00 65
Nepal 0800 77065
Netherlands 0800 022 8865 #23, #26
New Zealand 000 965
0800 600 065
Norway 800 19965 #2
Pakistan 00800 11065
Papua New Guinea 05 07 65000
Peru 0800 50 210
Philippines 128 0565 #15, #24
10565 #6, #15
105965 #6, #15
Poland 00 800 651 1165 #2
Portugal 800 800 650 #23
Puerto Rico 1 877 336 6588
Russia 810800 110 1065 #1, #5, #16, #23
(495) 747 33 65 #5, #10, #17, #23
San Marino 800 172650
Saudi Arabia 1800 65
South Africa 0800 99 0065
South Korea 00309 65 #18, #22
00369 650 #22, #26
Spain 900 990 065 #23
Sri Lanka (011) 2430 800 #10, #19
Sweden 020 799 065 #23
Switzerland 0800 55 52 65 #23, #26
Taiwan 0809 096565 #26
00801 65 6565 #5
Thailand 001 999 65 0000 #5, #26
1800 0065 99 #20
Turkey 00 800 65 117
Ukraine 81 0065 #5
United Arab Emirates 0800 1165 #27
UK 0800 653 0065
0800 89 0065
USA 1800 822 6588
1800 937 6588
1800 800 6500
US Virgin Islands 1 877 336 6589
Venezuela 0800 1001 650
Vietnam 120 65 0065 #21, #23
Legend:
Access numbers for calling Singapore and country to country
Access numbers for calling Singapore only (not denoted by any colour)
# Please refer to Footnotes on the back panel for details.
Here’s how you can use your SingTel ICCTM to make international calls.
WHEN MAKING CALLS FROM OVERSEAS (e.g. country to country calls, calls back to Singapore and in-country local calls)
Step 1: Enter the access number of the country you are in
Step 2: Enter your 10-digit card number and ‘#’
Step 3: Enter your PIN and ‘#’
Step 4: Enter the country code + area code + telephone number or the speed dial position and ‘#’
(Please key in the country code ’65’ before the Singapore telephone number if you are making calls to Singapore)
WHEN MAKING CALLS FROM SINGAPORE (including local calls)
Step 1: Simply dial 1898 (premium service option) or 1892 (economy service option)
Step 2: Enter your 10-digit card number and ‘#’
Step 3: Enter you PIN and ‘#’
Step 4: Enter ‘1’ for EaziDial* programming or ‘2’ to continue to make a call
* You are encouraged to programme with EaziDial. Please refer to “Convenient Features at Your Fingertips” for the usefulness of EaziDial.
Step 5: Enter the country code + area code + telephone number or the speed dial position and ‘#’
(Please key in the country code ’65’ before the Singapore telephone number if you are making local calls)
WHEN MAKING CALLS USING SINGAPOREDIRECT SERVICE (SDS)
Step 1: Enter the access number of the country you are in
Step 2: Enter ‘2#’ for more options
Step 3: Enter ‘0#’ for operator assistance
1892 service may not be available for all call plans.
CONVENIENT FEATURES AT YOUR FINGERTIPS
EAZIDIAL
You can now programme your EaziDial numbers when you make ICCTM calls! So, the next time you make a call from any of these numbers, you only need to key in your PIN.
To programme, review or change your EaziDial in Singapore, just dial 1890 and follow the simple recorded instructions. (Not applicable with PABX)
CALL DURATION ADVICE
You can check the duration of your last call made by pressing ‘3’ after terminating the call.
SPEED DIALLING
This lets you programme up to 8 numbers you frequently call. This way, you save time whenever you need to call those numbers.
To programme, review or change your Speed Dial selection in Singapore, dial 1890 and follow the simple instructions. If you’re overseas, dial the access numbers of the country you are in, press ‘2#’ for more options. Afterwhich, press ‘9#’ and follow the instructions.
CORRECT DIALLING
If you have keyed in an incorrect number, you do not have to hang up and start the dialling process all over again. Simply press ‘*’ followed by ‘#’ and dial the correct number again without waiting for the voice prompt.
FOLLOW ON CALL
When you have ended your conversation and wish to make another call, you do not have to hang up the phone. Just wait for the voice prompt to make another call. Alternatively, if you wish to terminate a call halfway through, just press ‘#’ and hold for 2 seconds. This feature enables you to make a call without having to go through the entire dialling process all over again.
FORCED PIN CHANGE
For security reasons, please change your PIN the first time you use your ICCTM. Just dial 1890 (in Singapore) to change your given PIN. When overseas, simply enter the toll-free SingaporeDIRECT access number of the country you are in, press ‘2#’ for more options. Afterwhich, press ‘9#’ and follow the instructions. Please do not choose the first or last 6 digits card number as your PIN.
MULTI LANGUAGE VOICE PROMPTS
Press ‘1#’ after the welcome message to choose the language you prefer: English, Mandarin, Malay or Japanese. The next time you make an ICCTM call, you do not need to reselect your language. You will hear the announcements in the language you had previously selected.
CALL-ME-BACK SERVICE FROM OVER 240 DESTINATIONS
Where ICCTM access is not available, you may dial +65 6668 7000^ and request for Call-Me-Back service (not available to mobile roamers):
1) Our operator will ask for your overseas telephone number
2) Our operator will then call you back and ask for your ICCTM number, password and the telephone number you wish to call.
^ Please note that you will have to incur international charges for the call you place to our operator
IMPORTANT
1) Surcharges may be added to the cost of the calls you place through the hotel. Please check with hotel reception on surcharges.
2) Local airtime charges will apply when calling from a mobile phone. These charges will vary with the different mobile network used.
3) ICCTM access may not be available from certain countries when dialling from mobile phones.
4) To dial the access numbers from public phones, it may require deposit of coins or phone card. Depending on the country, these may be returned to the caller
upon completion of the call.
For details on call charges and more information, please call SingTel ICCTM Customer Service at 1800 838 3322 (when in Singapore ) or the SingaporeDIRECT access number of the country you are in.
FOOTNOTES
#1 Not available from most public phones.
#2 Public phones require local or inter-city call payment throughout the call duration.
#3 Access available only from ITE network.
#4 From dedicated phones only.
#5 Available only from phones with IDD facility.
#6 Mobile phone access available only from Smart network.
#7 Access from public phones (Blue) in Phnom Penh and Siam Reap only.
#8 Available only from phones with IDD facility. Not available from most public phones. For list of cities in China (North) and China (South),
please call SingTel ICCTM Customer Service or visit our website at http://www.singtel.com/icc
#9 Dial 02-365-6065 from any phones outside Cairo.
#10 Non toll-free number. Caller needs to pay local call or long distance charges. Add (Area Code) when you are outside these mentioned cities.
#11 Access from dedicated phones in Tehran Airport , Azadi Hotel and Remtin Hotel in Iran.
#12 Available from Telekom Malaysia ‘s payphone only.
#13 Access from public phones (Unifon) provided by Time Telecom. May not be available from Telekom Malaysia’s payphones.
#14 Access available only from Bharti network.
#15 To speak to operator when calling from certain coin phones, press the “talk” button after keying in the access number.
#16 Cities in Russia that provides access: Chita , Ekaterinburg, Khabarovsk , Moscow , Novosibirsk , Orenburg, Rostov-on-Don, Samara, Saratov,
St. Petersburg, Volograd.
#17 Dial 747-33-65 from hotel phones within Moscow only. Access from these hotels in Moscow: Aeroflat, Akademicheskaya, Arbat, Berlin, Belgrad,
Budapest, Centralnaya, CDT, Danilovskaya, Izmailovo, Kometa, Leningradskaya, Mezhdunarodnaya-1, Minsk, Mir, Molodezhnaya, Moscow, Orlenok,
Ostankino, Pekin, President Hotel, Sevastopol, Sputnik, Ukraina, Universitetskaya, Unost, Uzkoye, Volga, Warsaw, Zolotoye Koltzo.
#18 Deposit of coin or phone card is not required for public phones with red ‘emergency call’ button. Press the button to get a dial tone before dialling the access number.
#19 Dial 2430-800 within Colombo Metropolitan area, and 11-2430-800 from other areas.
#20 Access from TOT’s payphones only.
#21 In addition to call charges, a surcharge of US$1.70 per call will be imposed.
#22 No access from phones roaming on 3G network.
#23 No access from mobile phones.
#24 Access available only from GT network.
#25 ICCTM access may not be available from certain cities when dialling from mobile phones. No access from Bharti network.
#26 Access not available from payphones/public phones.
#27 An access charge of US$0.25 per call from any phone is applicable w.e.f. 1.1.2004.
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